Official Privacy Policy

1. The Data Controller

For the purposes of applicable data protection legislation, the data controller is the corporate entity operating eecasinopaybyphone.com. We are responsible for determining the purposes and means of the processing of your personal data. We have appointed a dedicated Data Protection Officer (DPO) to oversee compliance with this policy.

2. Information We Collect

To provide a highly secure, regulated, and entertaining gaming environment, we must collect and process various categories of personal data. This includes:

• Identity Data: First name, maiden name, last name, username or similar identifier, marital status, title, date of birth, and gender.
• Contact Data: Billing address, residential address, email address, and mobile telephone numbers (crucial for verifying and processing your mobile deposits).
• Financial Data: Bank account details, payment card details, and mobile phone billing records obtained from your mobile network operator (e.g., EE, Vodafone, O2, Three) when you utilise our pay-by-phone deposit services.
• Transaction Data: Comprehensive records of deposits, withdrawals, wagers, and gaming history.
• Compliance & Verification Data: Copies of government-issued identification (passport, driving licence), utility bills, and proof of funds to satisfy our strict Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
• Technical Data: Internet Protocol (IP) address, login data, browser type and version, time zone setting and location, operating system, and platform.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we process your information for the following purposes:

• Performance of a Contract: To register you as a new player, manage your account, process mobile billing payments, and deliver our casino games.
• Legal Obligations: To prevent underage gambling, detect fraud, monitor for suspicious betting patterns, and comply with strict UK Gambling Commission (UKGC) regulations and AML directives.
• Legitimate Interests: To study how players use our services, develop our products, maintain network security, and ensure our marketing is relevant to your preferences.
• Responsible Gambling: To monitor your activity for signs of problem gambling, enforce deposit limits, and execute self-exclusion requests, in line with our unwavering commitment to your wellbeing.

4. Data Sharing and Third Parties

We do not sell your personal data. However, to operate our platform legally and efficiently, we may share your information with carefully vetted and authorised third parties:

• Mobile Network Operators & Payment Gateways: Specifically, networks such as EE, and mobile billing aggregators (e.g., Boku, Fonix) to authorise and process your pay-by-phone deposits securely.
• Identity Verification Agencies: Third-party services used to instantly verify your age and identity to prevent fraud and underage gambling.
• Regulatory and Law Enforcement Bodies: Including the UKGC, the National Crime Agency (NCA), and the Information Commissioner’s Office (ICO) where required by law.
• Dispute Resolution Entities: Such as eCOGRA or IBAS, in the event of a player dispute.

5. Data Security

Our Casino employs state-of-the-art security protocols to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. All data transmitted between your device and our servers is encrypted using bank-grade 256-bit Secure Socket Layer (SSL) technology. Access to your personal data is strictly limited to employees, agents, and contractors who have a legitimate business need to know, and they are subject to strict duties of confidentiality.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. By law, and to comply with anti-money laundering regulations, we are required to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for a minimum of five (5) years after they cease being customers.

7. Your Legal Rights

Under the UK GDPR, you possess significant rights regarding your personal data. You have the right to:

• Request access: Obtain a copy of the personal data we hold about you.
• Request correction: Have any incomplete or inaccurate data we hold about you corrected.
• Request erasure: Ask us to delete personal data where there is no good reason for us continuing to process it (Note: This is subject to our legal requirement to retain data for AML purposes).
• Object to processing: Where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object.
• Request restriction of processing: Ask us to suspend the processing of your personal data under specific scenarios.
• Withdraw consent: At any time where we are relying on consent to process your personal data (e.g., direct marketing).

To exercise any of these rights, please contact our Data Protection Officer.

8. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your legal rights, please contact our Data Protection team using the following details:

Email: [email protected]
Post: Data Protection Officer, eecasinopaybyphone.com Compliance Department, [Insert Registered Address, London, UK]

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.