Contact Us
At Our Casino, we pride ourselves on delivering an exceptional, uninterrupted gaming experience. Should you require any assistance regarding your account, deposits, or technical issues, our dedicated Customer Support team is available around the clock. We are here to ensure your time with us is secure, enjoyable, and fully supported.
- Email Support: [email protected] (Response within 24 hours)
- Telephone: +44 800 019 8442 (Toll-free within the UK, 08:00 - 22:00 GMT)
- Live Chat: Available 24/7 via the portal on your account dashboard.
- Corporate Address: EE Casino Pay By Phone Ltd., 142-144 High Holborn, London, WC1V 6BX, United Kingdom
About Us
Founded in 2018 by a pioneering collective of telecommunications veterans and iGaming enthusiasts, Our Casino was built upon a singular, innovative vision: to bridge the gap between premium casino entertainment and frictionless mobile billing. We recognised that modern players demand speed, security, and simplicity. By integrating seamlessly with the EE mobile network, we eliminated cumbersome payment gateways, allowing players to fund their entertainment directly through their mobile phone bill.
Our mission is to provide an exhilarating, world-class gaming portfolio powered by industry-leading software providers, all while maintaining the highest standards of operational integrity. We are steadfastly committed to fair play and security. Every game hosted on our platform utilises highly audited Random Number Generators (RNG) certified by independent testing agencies. Furthermore, our entire infrastructure is fortified by military-grade 256-bit SSL encryption, ensuring your data and funds remain impenetrable at all times.
Responsible Gambling
We believe that gambling must always remain a strictly recreational activity. While we are committed to providing premium entertainment, we are equally resolute in our duty of care towards our players. If gambling ceases to be fun, or if you feel you are losing control, we are here to support you with strict, empathetic, and effective intervention tools.
Player Protection Tools
- Deposit Limits: We strongly advise all players to set daily, weekly, or monthly deposit limits upon registration. Once a limit is reached, our system will block any further deposits until the period expires.
- Reality Checks: Configure regular on-screen alerts to remind you of how long you have been logged in and playing.
- Time-Outs: If you need a brief break, you can suspend your account for a period ranging from 24 hours to 6 weeks.
- Self-Exclusion: For players who require a definitive break, we offer a strict Self-Exclusion facility (ranging from 6 months to 5 years). During this period, your account cannot be reopened under any circumstances, and you will be removed from all marketing communications. We also strongly recommend registering with GAMSTOP, a free service that excludes you from all licensed UK gambling sites.
If you or someone you know is struggling with gambling-related harm, please seek immediate professional help. Contact BeGambleAware at begambleaware.org or call the National Gambling Helpline on 0808 8020 133.
Privacy Policy
Last Updated: 15 October 2023
We respect your privacy and are committed to protecting your personal data in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy outlines how we collect, process, and safeguard your data.
1. Data Collection
We collect identity data (name, date of birth), contact data (address, email, mobile number), financial data (mobile billing records, bank details for withdrawals), and technical data (IP address, browser type) when you register and interact with our platform.
2. Use of Data
Your data is processed to facilitate account management, verify your age and identity, process Pay by Phone transactions, and comply with strict Anti-Money Laundering (AML) regulatory frameworks.
3. Data Sharing
We do not sell your data. We only share personal information with authorised third parties, such as identity verification agencies, payment processors (including EE billing aggregators), and regulatory bodies when legally mandated.
4. Your Rights
Under the UK GDPR, you retain the right to request access to, correction of, or erasure of your personal data. You may also object to the processing of your data for direct marketing purposes. To exercise these rights, please contact our Data Protection Officer at [email protected].
Terms and Conditions
1. Introduction
By accessing and registering an account on eecasinopaybyphone.com, you enter into a legally binding agreement with us. You must read these Terms and Conditions carefully before participating in any gaming activity.
2. Account Registration
2.1. You must be at least 18 years of age and a resident of the United Kingdom to register.
2.2. We conduct electronic age verification checks on all new accounts. If we are unable to verify your age, your account will be suspended immediately.
2.3. You are permitted only one active account across our network.
3. Pay by Phone Deposits
3.1. Deposits made via mobile phone billing are subject to an industry-standard daily limit of £30 to encourage responsible spending.
3.2. You must be the registered bill-payer of the EE mobile device used, or have the express permission of the bill-payer.
3.3. Any funds deposited via mobile billing must be utilised for gaming. We reserve the right to reject withdrawal requests if the corresponding deposit has not been adequately wagered.
4. Withdrawals
4.1. Withdrawals cannot be processed back to a mobile phone bill. You must provide a valid UK bank account registered in your own name to receive your winnings.
4.2. Prior to processing your first withdrawal, we may require enhanced Due Diligence documents (e.g., photographic ID, proof of address) to satisfy our regulatory AML obligations.
5. Fair Play and Anti-Fraud
5.1. Any attempt to exploit system errors, engage in syndicate play, or utilise malicious software (bots) will result in immediate account termination and the forfeiture of all funds.
5.2. We reserve the right to report any suspected fraudulent activity to the relevant law enforcement agencies.
6. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.